Shipping Policy
Shipping Information
At Calethique™, we are committed to providing a smooth and reliable delivery experience for every customer.
This Shipping Policy explains our order processing times, delivery estimates, tracking information, shipping costs, and other important shipping details.
Calethique™ is operated by:
Henan Xiaoyu Future Technology Co., Ltd.
When Can I Expect To Receive My Shipment?
All orders placed through:
are carefully processed and prepared before shipment.
Orders are generally shipped from our warehouse within:
7 business days after the order is placed.
After shipment, delivery usually arrives within:
10–20 business days after the shipment date
depending on:
- Carrier availability
- Shipping destination
- Local delivery conditions
- Customs processing procedures
Please note that delivery delays may occur due to circumstances beyond our control, including:
- Customs clearance or inspection
- Carrier transportation delays
- Weather conditions
- Unexpected logistics issues
We appreciate your understanding during situations where delivery times may be extended.
How Is My Order Shipped?
Orders are shipped during regular business days, excluding weekends and public holidays.
Orders placed on:
- Saturday
- Sunday
- Public holidays
will generally be processed and shipped on the next available business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
How Can I Track My Order?
After your order has been shipped, a tracking number will be provided in your:
Shipping Confirmation Email
You may use your tracking number to check your shipment status through:
Please note:
- Tracking information may take several business days to become active after shipment.
- Shipping updates are provided by the carrier and may occasionally be delayed during transportation.
If you have questions about your shipment, please contact us:
What Are Your Shipping Rates?
We provide a simple and transparent shipping method.
Worldwide Shipping Fee:
$5.99 USD
A fixed shipping rate applies to supported destinations worldwide.
The final shipping cost will be displayed during checkout before payment is completed.
Which Countries Do You Ship To?
Currently, Calethique™ ships worldwide to supported destinations.
However, shipping availability may vary depending on:
- Local logistics coverage
- Destination restrictions
- Regional regulations
If your country cannot be supported by our logistics partners, we will contact you promptly and provide assistance regarding your order.
For questions about shipping destinations, please contact:
How Can I Change My Shipping Address?
If you need to update your shipping address, please contact us as soon as possible.
Shipping address changes are only accepted:
Before 11:00 PM (PDT, UTC-7) on the same day the order is placed.
Please email:
with:
- Order number
- Original shipping information
- Updated shipping address
Once your order has entered processing or shipment preparation, we cannot guarantee that address changes can be completed.
Can I Deliver To Another Address Other Than My Billing Address?
Yes.
You may ship your order to an address different from your billing address.
Please make sure the shipping information provided during checkout is accurate to avoid delivery issues.
Customs, Duties & Import Fees
For international shipments, your order may be subject to customs inspections, import duties, taxes, or additional fees depending on your destination country.
Customers are responsible for any applicable:
- Customs duties
- Import taxes
- Local fees
Calethique™ does not control customs policies and cannot predict whether additional charges will apply.
Shipping Delays
While we work with reliable logistics providers, unexpected delays may occur due to:
- Customs clearance
- Carrier service interruptions
- Weather conditions
- Transportation delays
- High-volume shipping periods
If your shipment experiences an unusual delay, please contact our customer support team.
Contact Us
For any shipping-related questions, please contact:
Calethique™
Company Name:
Henan Xiaoyu Future Technology Co., Ltd.
Website:
calethique.com
Email:
service@calethique.com
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing Calethique™.
We appreciate your trust and are committed to providing a reliable and convenient shipping experience from checkout to delivery.