Return Policy
Returns & Refunds
At Calethique™, we want every customer to have a smooth and reliable shopping experience.
If you are not completely satisfied with your purchase, our customer support team is available to assist you with cancellations, returns, and refunds.
This policy explains our cancellation process, return requirements, refund procedures, and customer support information.
Calethique™ is operated by:
Henan Xiaoyu Future Technology Co., Ltd.
1. Order Cancellation
We accept order cancellation requests before the product has been shipped or entered the production/fulfillment process.
If your cancellation request is approved:
✔ Your order will be cancelled
✔ A full refund will be issued to your original payment method
Please note:
Once your product has already been shipped, we are unable to cancel the order.
To request an order cancellation, please contact us as soon as possible:
Please include:
- Order number
- Customer name
- Email address used for purchase
- Cancellation request details
2. Returns
We accept returns for eligible products.
Customers have the right to request a return within:
14 days after receiving the product
To qualify for a return, your item must:
✔ Be unused
✔ Be in the same condition as when received
✔ Include original packaging
✔ Include proof of purchase or receipt
Please do not send your purchase directly back to the manufacturer.
Before returning any item, you must contact our customer service team and receive return instructions.
Unauthorized returns may not be accepted.
3. Return Shipping Costs
Customers will only be charged once at most for shipping costs, including return shipping where applicable.
No restocking fee will be charged to customers for returned products.
Return shipping responsibility may depend on the reason for the return.
For products that are:
- Damaged
- Defective
- Incorrectly shipped
please contact our support team for assistance.
4. Refunds
Once your returned product has been received and inspected, we will send you an email confirming receipt.
We will also notify you regarding the approval or rejection of your refund request.
If your refund is approved:
✔ Your refund will be processed
✔ A credit will automatically be applied to your original payment method
✔ Processing time may vary depending on your bank or payment provider
Please allow additional processing time for the refund to appear in your account.
5. Late Or Missing Refunds
If you have not received your refund yet, please follow these steps:
Step 1
Check your bank account again.
Step 2
Contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
Step 3
Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us:
6. Return Address
Please contact our customer service team before sending any return.
Our team will provide the correct return instructions and confirm the return address.
Return Address:
3/F, Building A, Factory Building,
Heyu Industrial Zone, Zancheng Community,
Fuhai Street, Bao'an District,
Shenzhen, China
Please do not send products back without prior authorization.
7. Contact Information
For questions regarding cancellations, returns, or refunds, please contact:
Calethique™
Company Name:
Henan Xiaoyu Future Technology Co., Ltd.
Website:
calethique.com
Email:
service@calethique.com
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing Calethique™.
We appreciate your trust and are committed to providing a simple, transparent, and customer-friendly return and refund experience.