We understand that customers worry about poorly made products, unclear materials, and items that do not last. That is why we carefully select practical products with reliable materials, thoughtful designs, and everyday usability in mind.

Material details, care instructions, and important safety information are clearly listed on each product page whenever applicable, so you can shop with greater confidence. Our goal is to offer products that feel useful, dependable, and worth adding to your home and daily routine.

We know that waiting without clear updates can be frustrating. US orders are processed and shipped within 7 business days, and delivery typically takes an additional 10–20 business days after shipment.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Please allow several business days for tracking updates to become active. If your package is delayed or the tracking status has not updated for an extended period, contact us at service@calethique.com.

We understand that proper care helps your products stay clean, safe, and last longer. Before first use and after each use, wash food-contact surfaces with warm water, mild dish soap, and a soft sponge, then dry thoroughly.

Avoid abrasive cleaners, steel wool, harsh chemicals, or prolonged soaking unless the product instructions specifically allow them. Electrical components should never be submerged in water. Because care requirements vary by material and design, always follow the cleaning instructions listed on the product page or packaging.

We understand that buying online can feel uncertain, especially when a product does not meet your expectations. Eligible items may be returned within 14 days of delivery, provided they are unused, in their original condition, and include the original packaging and proof of purchase.

Please contact service@calethique.com before returning any item so our team can provide the correct return instructions and address. Unauthorized returns may not be accepted.

Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to your original payment method. No restocking fee is charged, while return shipping responsibility may depend on the reason for the return.

Orders may also be cancelled for a full refund before they have been shipped or entered the fulfillment process.